Privacy Policy

When you interact with IgniteBeamLight, we collect several types of information to provide better educational services. Here's what we gather and why:

• Personal Details: Name, email address, phone number, and professional background when you register for our programs
• Educational Progress: Course completion rates, quiz scores, and learning preferences to customize your experience
• Technical Information: IP address, browser type, device information, and how you navigate our website
• Communication Records: Messages you send us through contact forms, emails, or support channels
• Payment Information: Billing details processed securely through third-party payment processors

Your information serves specific purposes related to delivering quality education and maintaining our service. We use it to:

• Provide access to course materials and track your learning progress
• Send important updates about your enrollment, schedules, and program changes
• Respond to your questions and provide technical support when needed
• Improve our courses based on student feedback and learning patterns
• Comply with legal requirements in Vietnam and international education standards
• Prevent fraud and maintain the security of our educational platform

We don't use your information for unrelated marketing purposes or sell it to third parties. Everything we do connects back to improving your learning experience or meeting legal obligations.

We share your information only in specific circumstances and with trusted partners who help us deliver our services:

• Service Providers: Payment processors, email services, and hosting providers who sign strict confidentiality agreements
• Legal Requirements: When required by Vietnamese law or to protect our rights and the safety of our students
• Business Transfers: In the unlikely event of a merger or acquisition, your data would transfer under the same privacy protections
• Your Consent: Any other sharing happens only with your explicit permission

You have significant control over your personal information. Under Vietnamese privacy laws and international standards, you can:

• Access Your Data: Request a copy of all information we have about you
• Correct Inaccuracies: Update or fix any incorrect personal details in your account
• Delete Your Information: Ask us to remove your data, though some records may need to be retained for legal compliance
• Limit Processing: Restrict how we use your information in certain circumstances
• Data Portability: Receive your information in a format you can transfer to other services
• Withdraw Consent: Stop certain uses of your information, though this might affect our ability to provide services

To exercise these rights, contact us at [email protected]. We'll respond within 30 days and verify your identity before processing requests.

Protecting your information is fundamental to everything we do. Our security measures include:

• SSL encryption for all data transmitted between your device and our servers
• Regular security audits and vulnerability assessments
• Access controls that limit employee access to your information on a need-to-know basis
• Secure backup systems with encryption at rest
• Incident response procedures for any potential security issues

While we implement strong security measures, no system is completely immune to risks. We continuously monitor and update our protections to stay ahead of evolving threats.

We keep your information only as long as necessary for legitimate business purposes:

• Account Information: Retained while your account is active and for 7 years after closure for legal compliance
• Course Progress: Maintained for 5 years to provide ongoing access to your learning records
• Communication Records: Kept for 3 years to maintain service quality and resolve any issues
• Financial Records: Stored for 10 years as required by Vietnamese accounting regulations

Our educational platform may transfer your information outside Vietnam to provide better services. When this happens:

• We ensure recipient countries have adequate privacy protections
• Service providers must sign contracts guaranteeing appropriate safeguards
• We use standard contractual clauses approved by privacy authorities
• All transfers comply with Vietnamese data protection requirements

Most of our operations remain within Vietnam, but some technical services like cloud hosting may involve international providers with strong privacy commitments.

We use cookies and similar technologies to improve your experience on our website:

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us understand how you use our site to make improvements
• Functional Cookies: Remember your preferences and customize your experience

You can control cookies through your browser settings, though disabling some cookies might affect website functionality. We don't use tracking for advertising purposes.